FAQs

Do you do house calls?

Absolutely! We offer house calls for the care and maintenance of tall-case clocks.  House calls are priced with a $145 base-charge, plus mileage.  All house call charges are pre-determined based on zip code. Havre de Grace residents are not subject to mileage costs.

How much does it cost to fix a clock?

This really is the magic question, and unfortunately there is no direct answer.  All repair charges are based on a number of factors. For instance, how old the clock is, how much time has passed since it was last serviced, the amount of repairs that need to be done, how intricate the clock movement is, and how long it will take to repair. We encourage you to bring your clock in so that we may give you an accurate estimate.

How much does it cost for an estimate?

All estimates are free! If you are interested in getting a clock fixed, then you will drop it off to us, we will call you with an estimate within a week’s time, and you may make the decision to either approve it or deny it. If you do not approve the estimate, then you can come back and pick it up at no cost to you!

How long does it take to fix a clock?

On average, we give customer’s an expected wait time of three months. We realize that may seem like a long wait to most, but in order to perform our jobs thoroughly, we have to take our time with each movement. 

Do your repairs come with any guarantee?

We offer a one-year guarantee on any overhauls we perform (with the exception of all mainsprings and woodworks movements). If you experience any problems with your clock within a year of our overhaul repair, then we will make additional adjustments at no charge to you.  All other repairs are not subject to any guarantee.

What is an overhaul?

An overhaul means that we will completely disassemble the clock movement, clean all of its elements, repair/replace any worn parts, apply new oil, and make sure everything is in proper working order.  This is a very time-consuming and delicate process, but it is a critical element in keeping clocks alive. Clocks are amazing things that are designed to last, essentially, forever.  With that said, owners must understand that overhauls will need to be performed (on average) every 25-30 years.